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Over the past year, we led and developed a business-critical transformation redesigning and implementing a Quote-to-Cash process that modernised over 15 years of accumulated systems, data, and ways of working. This wasn’t just a system upgrade. It was about addressing deeply embedded inefficiencies, bridging disconnected teams, and creating a scalable foundation for the future. The Starting Point - Two Systems, Two Worlds When we began, the business operated across two core p

Organisations invest heavily in Quote-to-Cash (QTC) transformations to streamline the journey from sales opportunity through to revenue recognition. By introducing structured quoting, digital approvals, and automated order creation, these programmes promise faster sales cycles, improved customer experience, and greater operational efficiency. However, while many businesses successfully modernise the front end of this process, often by introducing a CRM as the system of origin